When I have problems with an item I purchase, I typically just let it go. It rarely crosses my mind to contact customer service. Today I was reminded that it’s worth a call, or email to the company sometimes. I won a mamaroo plush back in June or July, and was excited to give it to my friend who is due to have a baby any day now. Seems how she hasn’t had the baby yet, she didn’t set the mamaroo plush up until a couple of weeks ago. When she set it up she found that the cord had a short in it. Normally I would have just complained a bit and then went ahead and replaced the cord seems how it was available for purchase on the website. Instead, I decided to email customer service to let them know about the situation to see what they’d say. They were happy to send me a replacement cord and apologized a few times for the faulty cord that we received. It’s always refreshing to find a company who truly stands behind their products and is willing to fix any errors that come up. I’ve heard great things about 4moms from a variety of people, so I thought they were a great company from the start but after today my opinion of them is even higher. I’m sure my friend’s opinion of them is higher now as well. Thanks 4moms!
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Hi there! I am Emily Evert, the owner of Emily Reviews. I am 28 and live in a small town in Michigan with my boyfriend Ryan and our two pugs. I have a large family and I adore my nieces and nephews. I love reading memoirs, and learning about child development and psychology. I love watching The Game of Thrones, Teen Mom, Sister Wives and Veep. I like listening to Jason Isbell, John Prine, and other alt-country or Americana music. I created Emily Reviews as a creative outlet to share my life and the products that I love with others.
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librarypat
Nice to know that customer service isn’t dead. Thanks for the update.
That is great customer service! I love that even after a few months, they were still willing to replace it. I’m impressed – Way to go 4moms!